REFUND POLICY
Refund Policy
1. Refund Request Conditions
Eligible for Refund
• When experiencing inconvenience with service usage
• When purchasing the wrong pricing plan
• Other legitimate reasons
• When purchasing the wrong pricing plan
• Other legitimate reasons
Not Eligible for Refund
• Credits provided for free
• Credits already used
• Credits obtained through fraudulent means
• Credits already used
• Credits obtained through fraudulent means
2. Refund Amount Calculation
Basic Principle
Refund amount is calculated proportionally based on remaining credits.
Refund Amount = (Remaining Credits ÷ Total Credits) × Payment Amount
Refund Examples by Plan
BASIC ($25 / 30,000 credits)
• 20,000 credits remaining: $16.67 refund
• 10,000 credits remaining: $8.33 refund
• 5,000 credits remaining: $4.17 refund
PRO ($75 / 100,000 credits)
• 70,000 credits remaining: $52.50 refund
• 50,000 credits remaining: $37.50 refund
• 45,125 credits remaining: $33.84 → $33.84 refund
EXPERT ($147 / 200,000 credits)
• 150,000 credits remaining: $110.25 refund
• 100,000 credits remaining: $73.50 refund
• 123,456 credits remaining: $90.74 → $90.74 refund
ENTERPRISE ($213 / 300,000 credits)
• 200,000 credits remaining: $142.00 refund
• 150,000 credits remaining: $106.50 refund
• 98,765 credits remaining: $70.12 → $70.12 refund
• 20,000 credits remaining: $16.67 refund
• 10,000 credits remaining: $8.33 refund
• 5,000 credits remaining: $4.17 refund
PRO ($75 / 100,000 credits)
• 70,000 credits remaining: $52.50 refund
• 50,000 credits remaining: $37.50 refund
• 45,125 credits remaining: $33.84 → $33.84 refund
EXPERT ($147 / 200,000 credits)
• 150,000 credits remaining: $110.25 refund
• 100,000 credits remaining: $73.50 refund
• 123,456 credits remaining: $90.74 → $90.74 refund
ENTERPRISE ($213 / 300,000 credits)
• 200,000 credits remaining: $142.00 refund
• 150,000 credits remaining: $106.50 refund
• 98,765 credits remaining: $70.12 → $70.12 refund
Detailed Regulations
• Refund amounts are calculated to the nearest cent
• Tax is calculated according to applicable tax law and automatically determined by refund ratio
• Credits provided through promotions are excluded from refunds
• Base amount and tax are calculated separately to comply with accounting standards
• Tax is calculated according to applicable tax law and automatically determined by refund ratio
• Credits provided through promotions are excluded from refunds
• Base amount and tax are calculated separately to comply with accounting standards
3. Refund Process
STEP 1. Refund Request
Please request a refund through our customer service.
• Email: help@hashscraper.com
• Phone: +82-2-6952-1804
• Chat Support: Weekdays 10:00-18:00
• Email: help@hashscraper.com
• Phone: +82-2-6952-1804
• Chat Support: Weekdays 10:00-18:00
STEP 2. Refund Review
• Verify refund reason
• Check remaining credits
• Calculate refund amount
• Check remaining credits
• Calculate refund amount
STEP 3. Refund Processing
• Deduct credits from customer account
• Process payment cancellation
• Send refund receipt
• Process payment cancellation
• Send refund receipt
STEP 4. Refund Completion
• Credit card: 3-5 business days
• Bank transfer: 1-2 business days
• Bank transfer: 1-2 business days
4. Important Notes
• Refund requests must be made within 7 days of payment date
• All credits in the account will be forfeited after refund processing
• New payment is required for repurchase
• Refund-related documentation (payment receipt, cancellation receipt) will be sent via email
• All credits in the account will be forfeited after refund processing
• New payment is required for repurchase
• Refund-related documentation (payment receipt, cancellation receipt) will be sent via email
5. Other Inquiries
If you have any questions regarding our refund policy, please contact our customer service.
Customer Service Hours
• Weekdays: 10:00 - 18:00
• Weekends and holidays: Closed
Contact Information
• Email: help@hashscraper.com
• Phone: +82-2-6952-1804
Customer Service Hours
• Weekdays: 10:00 - 18:00
• Weekends and holidays: Closed
Contact Information
• Email: help@hashscraper.com
• Phone: +82-2-6952-1804
This refund policy is effective from June 18, 2025, and may be changed according to company policy. Changes will be announced through our website.